SHIPPING & DELIVERY POLICY
Last Updated: 11 Aug 2023
Order Processing Time
Please allow 1-7 business days for processing after receiving your order confirmation email. You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at hi@goodgirlthings.com with your name and order number, and we will look into it for you.
Shipping Times
Shipping times depend on your location, as our products are sourced from both domestic and international suppliers. Typically, shipping can be anywhere between 2-4 weeks. We will try to do everything that we can to get your order to you as fast as possible, but various factors can influence shipping delays that are out of our control.
If you have any questions regarding shipping times, feel free to shoot us an email at hi@goodgirlthings.com and we will get back to you as soon as possible. We appreciate your patience as we work towards decreased shipping times!
Estimated Shipping Times :
Standard Delivery: 8 - 19 business days with flat rate charge of US$5.99.
Express Delivery: 7 - 12 business days with flat rate charge of US$12.99.
Super Express Delivery: 4 - 6 business days with flat rate charge of US$20.99.
* For in stock items, the warehouse processing time is 6 - 8 business days after we receive your payment.
* For pre-order items, the processing time is 7 - 10 business days after we receive your payment.
Countries & Regions We Ship To
Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States**, Vietnam
**Areas we don't deliver to in the United States: American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, United States Virgin Islands, Alaska.
Standard Shipping Available To These Countries/Regions
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Korea, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States**, Vietnam
Express Shipping Available To These Countries/Regions
Austria, Bahrain, Canada, France, Germany, Hawaii (United States), Hong Kong SAR, Italy, Kuwait, Macao SAR, Mexico, Netherlands, Poland, Qatar, Spain, Taiwan, United Kingdom, United States**
Free Standard Shipping On Orders Over US$69 Available To These Countries/Regions
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy, Japan, Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States**, Vietnam
Free Express Shipping On Orders Over US$249 Available To These Countries/Regions
Austria, Bahrain, Canada, France, Germany, Hong Kong SAR, Italy, Jordan, Kuwait, Lebanon, Macao SAR, Netherlands, Poland, Qatar, Spain, Taiwan, United Kingdom, United States**
Customs Duties
- Shipments will be delivered with duty and tax unpaid.
- All import (customs) duties and/or taxes must be paid by customers referring to local custom policy.
- According to customs regulations, Good Girl Things cannot declare purchased items as gifts or list an amount lower than the actual product price.
- Taxes are more likely to be applied to an order that has been shipped with Express shipping.
Restrictions
Please note that there are some restrictions such that our carriers can't ensure safe delivery to certain addresses (and let’s be real, there's nothing worse than a lost package). So please be sure to provide your address with specific details such as street number/building number if you have one.
Shipping address limitations
- APO/FPO/DPO addresses in all countries are not supported.
- P.O. Box address is only supported for United States with standard shipping.
- Non-continental Europe countries are not supported, usually referring to the islands and territories affiliated with the aforementioned European countries.
- The shipping fee and shipping time might differ between contiguous United States and other Insular areas (e.g., Puerto Rico).
Failed Delivery Situation
We are not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes, but is not limited to, incorrect information provided for delivery, such as order address/contact number/consignee's name. In this case, we are unable to file a refund for you.
If you find that your order information is wrong, please contact us at hi@goodgirlthings.com with your order number and correct information before the order is shipped out, and as soon as possible.
Additional Information
- Please expect a delay in deliveries due to the parcel volume spike during peak seasons, customs-related issues, extreme weather, strikes, public holidays and inaccurate shipping information. We appreciate your patience and understanding in advance.
- APO/FPO/DPO addresses in all countries are not supported. Please fill in an alternative address when you place an order.
- If you have any questions regarding shipping and delivery, please feel free to contact us at hi@goodgirlthings.com! We are always here to help you.
- With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible
